Shipping policy

SHIPPING POLICY

Last updated: August 2026

At SHOPDEEDA, we carefully prepare every order before it leaves us. Please read our shipping information before completing your purchase.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Please allow 2–5 working days for your order to be prepared and dispatched.

During product launches, sales, promotional periods and other busy periods, processing may take slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

2. UK DELIVERY

We currently ship orders within the United Kingdom.

Available delivery options and the applicable delivery fee will be displayed at checkout before you complete your purchase.

Estimated delivery times begin once your order has been dispatched and are not guaranteed unless a specific delivery service has been selected and confirmed.

3. DELIVERY TIMES

Estimated delivery times may vary depending on the delivery service selected.

Once your order has been dispatched, you will receive tracking information where tracking is available.

Please note that weekends and bank holidays are generally not counted as working days.

4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check your details carefully before placing your order.

SHOPDEEDA cannot guarantee that an order can be redirected once it has been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.

5. MISSED DELIVERIES

If you are unavailable when delivery is attempted, the courier may leave instructions for collection or arrange another delivery attempt.

Please follow the courier's instructions to avoid further delays.

6. LOST OR DELAYED PARCELS

Once your order has been dispatched, delivery is handled by the selected courier.

If your parcel appears to be delayed or lost, please contact us so that we can investigate with the delivery provider.

We will take reasonable steps to assist you with locating the parcel or resolving the issue.

Your statutory consumer rights are not affected by this policy.

7. DAMAGED PACKAGES

If your parcel arrives visibly damaged, please take photographs of the packaging and the item before using or disposing of the packaging.

Contact SHOPDEEDA as soon as possible with your order details and photographs so that we can investigate.

8. INTERNATIONAL SHIPPING

International shipping may be introduced by SHOPDEEDA from time to time.

Where international delivery is available, the applicable delivery options and charges will be shown at checkout.

Customers outside the UK may be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are outside DEEDA's control.

9. DELIVERY DELAYS OUTSIDE OUR CONTROL

SHOPDEEDA is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruption, severe weather, strikes, customs delays, natural disasters, government restrictions or other unforeseen events.

We will nevertheless make reasonable efforts to assist you and resolve delivery issues.